Post By Dave Kohl

Welcome Community Health Westview Hospital

Posted on December 18, 2012. Filed under: Introcomm Services, Post By Dave Kohl | Tags: |

Welcome Community Health Westview Hospital
Dave Kohl

Introcomm would like to welcome the latest partner in patient experience enhancement: “Community Health Westview Hospital”! Welcome to the Introcomm Family! We first met Sue Yeskie, VP of Marketing and Communications at Community Health Westview Hospital, during the Fall Indiana Hospital Marketing and Public Relations Society Conference at Reid Hospital. She asked us to help her with their admissions and discharge process. Our first step was a comprehensive evaluation, including a site visit at Community Health Westview Hospital. We conducted thorough interviews regarding their HCAHPS concerns, patient experience initiatives and current communication tactics. We did a review of the current patient handbook used at Westview Hospital. With this information, we developed a solid plan to address the HCAHPS pain points at Westview Hospital.

To get a more detailed description of how we came up with our solutions to help Community Health Westview Hospital and to schedule a site visit at your hospital, please contact me at davekohl@introcomm.com and we can talk about how we can help you improve your HCAHPS scores and enhance your patient experience.

 

Dave has been working with numerous hospitals for over 3 years improving the patient experience and enhancing HCAHPS scores by conducting in-depth research and interviews with key hospital personnel and patient advocacy groups. After gathering valuable information from the hospitals, Dave provide detailed solutions that are easy to implement with little or no cost. Dave has over 25 years’ experience in providing innovative solutions to all types of customer related problems and is highly successful in improving customer relations in a variety industries.

Dave has been working with numerous hospitals for over 3 years improving the patient experience and enhancing HCAHPS scores by conducting in-depth research and interviews with key hospital personnel and patient advocacy groups. After gathering valuable information from the hospitals, Dave provide detailed solutions that are easy to implement with little or no cost. Dave has over 25 years’ experience in providing innovative solutions to all types of customer related problems and is highly successful in improving customer relations in a variety industries.

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