Interactive Patient Care: The Latest in Patient Engagement

Posted on March 15, 2013. Filed under: Communication, Patient Experience |

ImageAn increasing number of hospital executives and healthcare organizations are discovering that patient and family engagement is the key to the transformation of the healthcare delivery system. The Healthcare Advisory Board stated that patient engagement is one of the three pillars for healthcare transformation in its recent “Playbook for Accountable Care.” In 2008 NQF declared patient and family engagement as “one of the five National Health Priorities that will guide and shape healthcare transformation.” As a result, regulations and standards have been developed to include patient engagement as a core element.

There is a growing amount of data demonstrating that when patients become active participants in their care, they are more inclined and motivated to assume responsibility for managing their own health. Thus, the results are better outcomes for the patient, and lower costs and better performance for the hospital.

Over the past ten years, the healthcare industry has invested countless time and resources finding ways to deliver more patient-centered care.  Many different strategies have been tried and tested. Some strategies have proven successful, while others have not. Many of those efforts were focused on strategies around the patient. Many believe that In order to realize the benefit of patient engagement, healthcare facilities will have to change the way they deliver care: moving from a model where care is delivered to and around the patient to one in which the care is delivered with the patient.

There is an emerging care delivery model known as Interactive Patient Care (IPC). IPC is based on the premise that a more engaged patient is a satisfied patient with better outcomes. There is now ample evidence-based outcomes data associated with this innovative care delivery model that demonstrates patient engagement through IPC is a proven strategy for performance improvement.


For more information, or to take your healthcare organization to the next level of patient engagement, contact us,


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