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Patient Experience = $$$ for Your Hospital

Posted on September 27, 2012. Filed under: HCAHPS, Patient Experience, Post By Christy Whipple |

“Effective October 1^st – VBP and HCAHPS scores will directly translate into reimbursement changes”
Christy Whipple

Hospitals with high performance scores in patient care are more profitable, according to a new Press Ganey report. The top 25 percent of U.S. hospitals with the highest HCAHPS scores, on average were the most profitable and had the highest clinical scores. This suggests that patient experience, coupled with clinical outcomes, can mean financial profitability for hospitals.

Now that the Centers for Medicare & Medicaid Services’ (CMS) link quality with reimbursements, patient experience/satisfaction is more important than ever before. Hospitals began reporting clinical and patient experience measures through the Hospital Inpatient Value-based Purchasing Program (VBP) on July 1^st. HCAHPS score make up 30% of the VBP total. Effective October 1^st, 2012, those scores will directly translate into reimbursement changes. Additionally, by 2013, hospitals will actually face penalties for negative clinical outcomes, such as high readmission rates.

To learn how Introcomm can improve the Patient Experience and reimbursement rates at your hospital, contact us today!

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