Patient Engagement and the Effects on Recovery

Posted on September 27, 2012. Filed under: Patient Experience, Post By Christy Whipple |

Patient Experience goes far beyond the quality of the actual medical procedure. 
Christy Whipple


According to a study published in Caring Magazine, an excellent patient experience directly correlates with the recovery process. Patients who had rapport with the medical staff trusted them and followed their directions. This correlated with reduced length of stay and reduced adverse events (readmissions).

Patient Experience goes far beyond the quality of the actual medical procedure. Patient Experience begins with great customer service the moment a patients walks through your doors. Service continues through the admissions process, into their treatment and care, the discharge process and even instructions carried out after treatment.

To learn how Introcomm can help improve the patient experience at hospital, contact us today!


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